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CIT (UK) Own Services
This book contains a number of help articles for some of the services that we offer including email, web, FTP and computer support contracts.
- 1. CCTV
 - 2. Using Email on your Computer (Kerio)
		
- 2.1. Central IT Email Server Address Details
 - 2.2. Configuring a Microsoft Exchange Internet account on Mac OS X
 - 2.3. Kerio Connect Account Assistant
 - 2.4. Setting up the Kerio connector on Windows
 - 2.5. Apple Mail 3 (OS X 10.5)
 - 2.6. Apple Mail 4 (Edit Current Settings)
 - 2.7. Adding a new POP or IMAP account (Apple Mail 9)
 - 2.8. Outlook 2011 and 2016 IMAP Setup
 - 2.9. Microsoft Outlook 2003 (Edit Current Settings)
 - 2.10. Microsoft Entourage 2008 (Edit Current Settings)
 - 2.11. Microsoft Outlook 2003
 - 2.12. Error message - WARNING: More than 90% of email storage space used
 - 2.13. Managing Space with On My Computer Folders - Outlook for Mac
 - 2.14. Delay when sending email
 - 2.15. Ways to Avoid The Email Spam Filter
 
 - 3. Using Email and Calendars on your iPhone
 - 4. Web Mail
 - 5. Support Contracts
		
- 5.1. How to log a support ticket
 - 5.2. Using the online service portal
 - 5.3. Support Services Guide
 - 5.4. Maintenance Visits 2020
 - 5.5. Updating your Windows Operating System
 - 5.6. Updating your Operating System (Sierra and El Capitan)
 - 5.7. Updating your Operating System (High Sierra)
 - 5.8. Updating your Operating System (Mojave)
 - 5.9. Updating your Operating System (Catalina)
 - 5.10. Updating your operating System (Big Sur)
 - 5.11. Updating your Mac to the latest macOS (tips and advice)
 - 5.12. macOS compatibility: Here’s the latest version your Mac can run
 - 5.13. Service and Installation Categories
 - 5.14. Sample Contracts (Service Level Agreement)
 
 - 6. Remote Support
		
- 6.1. Install CIT (UK) Remote Support (Host Edition) for Mac
 - 6.2. Install CIT (UK) Remote Support (Host Edition) for PC
 - 6.3. How to verify that the remote host software is running (Mac and PC)
 - 6.4. How to launch Teamviewer Host (Mac)
 - 6.5. How to Uninstall the Advanced Monitoring Agent
 - 6.6. DOWNLOAD Remote Support Software (Teamviewer QuickSupport)
 - 6.7. Uninstall CIT (UK) Remote Support Software (Teamviewer) Windows and Mac
 
 - 7. Install Remote Management Agent (RMM)
 - 8. Cloud Backup Service
 - 9. Hosted Web Services