HomeCIT (UK) Own Brand ServicesRemote SupportInstall CIT (UK) Remote Support (Host Edition)

6.2. Install CIT (UK) Remote Support (Host Edition)

Install our remote support software (host edition)

Our teamviewer host software is designed to run on your computer permanently in the background. It's a great way of receiving regular support quickly without having to download or manually launch our software each time. It's perfectly safe to use, and it requires your authorisation before we can connect.

Download the installer here

After downloading the Host module via the (customized) link, you can start the installation process.

During the installation process toward the end, you will be prompted to set a personal password for Unattended Access.

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Please enter 'Directkey2021' as the password, note the capital D.

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Once you have completed the installation process, a prompt will appear. This prompt will request you confirm that the assigned account is authorized to connect to this device, even unattended. Please click on 'allow and finish'.

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On a Mac, you will also need to review the access rights for Teamviewer from the teamviewer menu at the top of the screen. Simply click on the 'Check Access' option to review the access rights on your Mac. This completes the installation.

Important additional step required on the Mac

Recent macOS versions require your permission for apps to provide remote control functionality (e.g. screen recording or mouse and keyboard control).

When starting TeamViewer on your Mac running for the first time, you may see the following dialog:

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How to allow each access

To allow access, click the buttons in the dialog. 

For example, to allow Accessibility, click the Request Access… button. 

In the next dialog, click Open System Preferences.

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This will take you to the Accessibility section of the Security & Privacy preferences:

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You may need to click the padlock icon in the lower-left corner to make changes. You might be prompted to enter the credentials of an administrator account to continue.

Check the box next to TeamViewer to grant access:

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📌Note: If you are seeing the entry TeamViewer_Desktop in your list, make sure to check this box as well.

Go back to TeamViewer, and repeat the same process for the other permissions.

When you are done, you may click the padlock in the lower-left corner again to prevent further changes.

The next time you want to receive an incoming connection with TeamViewer, the person connecting to your Mac will be able to see and control your device.

The permission status can be reviewed under Help -> Check system access at any time.


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