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2.12. Error message - WARNING: More than 90% of email storage space used

A standard mailbox on our server can contain up to 5000 messages and has a capacity of 250MB. The mailbox on the server is used to deliver your messages to your computer once they have been received from the sender.

But I've emptied my Inbox, Sent Items and Deleted Items on my computer. Why am I still getting this message?

These limits are imposed on the server mailboxes, not on your computer locally. The message doesn't refer to your Inbox, Sent Items or Deleted Items on your computer

The server mailbox quota is normally quite sufficient but this error will occur if:

(1) Your computer isn't setup to remove the messages from the server once you've downloaded them onto your computer OR if your computer isn't setup to remove them often enough.

(2) You are receiving two many large messages with attachments over a short period of time.

To correct this problem, you will need to remove the messages from the servers mailboxes:

Apple Mail Instructions

Mail menu>preferences>select your account>advanced> click on the 'remove now' button. This will remove the messages from the server.

Microsoft Entourage Instructions

Tools menu>accounts>double click you account>options>uncheck 'Leave a copy of each message on the server.' Click on ok and then click on the send/receive button. Entourage will now remove any messages on the server. Now go back to accounts - Tools menu>accounts>double click your account>options>re-check 'Leave a copy of each message on the server.' Click on ok and close the accounts window.