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16.6. All Apps: Troubleshoot Windows system errors, freezes

Troubleshoot Windows system errors  

Symptoms of Windows system errors include a blank or flickering dialog box, a frozen cursor or screen, a blue screen, an unexpected restart, or a Windows error message.

Please review the following article: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

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